1. From the app
- •Step 1: Open Prup and sign in.
- •Step 2: Go to Profile → Settings → Delete account.
- •Step 3: Confirm. The deletion is immediate and cannot be undone.
2. Without the app
If you have already uninstalled Prup or cannot sign in, write to afernandez@prup.app from the email address you registered with, with the subject "Delete account". We reply within 30 days at most.
3. What is deleted
The following is permanently erased:
- •Account: Your account and your sign-in credentials.
- •Profile: Name, username, email (except in billing records), phone, gender, date of birth, city, and gym.
- •Photos and videos: Your profile photo and any PR videos you uploaded.
- •Training history: Completed sessions, routines, weekly routines, and exercise history.
- •Records and rankings: Your personal records and your ranking positions.
- •Preferences: Your per-exercise preferences.
- •Coach: Your coach messages and usage, and your token balance.
- •Proposed gyms: Any gyms you proposed that are still awaiting review.
- •Coach plan: If you have a coach plan, it is cancelled and no further charges are made. Your saved card is deleted from Culqi.
- •Mensualidades, if you are a coach: Your whole history: your payment details, the months and payments you recorded, and the captures you were sent, including those still «Por confirmar», which are deleted unreviewed (if whoever sent one writes to us again, we tell them it was not reviewed). Your students no longer see your details through their link nor receive your WhatsApp reminders. Before deleting your account, download your history in Mensualidades → Cómo te pagan → «Descargar historial (CSV)» and review what you have «Por confirmar».
- •Mensualidades, if your coach uses it: At once, in your coach's records: the link to your account (a label such as «Mateo P.» remains), the name and number of whoever paid, the captures that were sent (the images and the messages with them) and the WhatsApp number that received your reminders, with its reminders, unless that number is still linked to another student. Your payment link stops working.
4. What is kept, and for how long
| What | How long | Why |
|---|---|---|
| Subscription purchase records | Per each store's own policy | We do not hold these: Google Play, Apple, and RevenueCat administer them. Deleting your Prup account does not cancel an active subscription — cancel it in Google Play or in your Apple ID Account Settings, depending on where you bought it. |
| Coach plan billing records | 24 months | Your account email, your charges, your document (DNI, CE, passport or RUC), the name or business name on your receipts and, if you invoice with a RUC, your fiscal address; every charge authorization you accepted with a hash of your IP address and your browser, and the device identifier generated by Culqi's antifraud script for payments you make yourself on prup.app (not automatic renewals). We keep them to issue receipts and as proof of what you authorised; they are not deleted with your account. |
| Document used for a coach free trial | For as long as we offer the free trial | Only the document type and number, to apply the one-free-trial-per-document rule. |
| The monthly fees your coach recorded (Mensualidades) | While your coach uses Mensualidades (12 months more if they turn it off), and at most 5 years from each due date | If your coach kept your monthly fees in Prup, your coach keeps the amounts and dates of your months and payments, no longer linked to your account: they appear under a label such as «Mateo P.» (your first name and the initial of your surname). Your coach is the controller of those records, and Prup keeps them on your coach's behalf. |
| Record of consent to the WhatsApp reminders (Mensualidades) | 24 months | When the reminders were activated and stopped, identified only by a keyed hash (HMAC) of the WhatsApp number, without the number. We keep it to prove consent if it is questioned. |
| Note that a monthly fee left Prup (Mensualidades) | 90 days | A keyed hash (HMAC) of the WhatsApp number, the coach's name and, if a capture was left unreviewed, its date. Only to tell that number, if it writes to us again, that the fee is no longer in Prup and whether its capture was left unreviewed. |
| Copies at Meta (WhatsApp) | Per Meta's own policy | WhatsApp messages and images pass through Meta, which keeps them for its own period; Prup cannot delete them at once. |
| Technical records (server logs with IP addresses and errors) | Up to 90 days | For security and abuse detection. They are not used to identify you and are not linked to your profile after you delete your account. |
| Aggregated, anonymous data | Indefinitely | It can no longer identify you — for example, the total number of sessions logged at a gym. |
5. How long it takes
Deletion from the app is immediate. If a charge for your coach plan is being processed at that moment, the app asks you to try again in a few minutes. Requests by email are processed within 30 days at most.