Terms of Service — Prup Fitness

Article 1. Definitions

•User: A natural person who downloads, registers, agrees to the Terms, and uses the Prup App on their Device for personal needs.
•Subscription: A paid access plan purchased in the Prup App that unlocks extra features.
•Prup App: The mobile app released by Prup whose use is subject to these Terms, including updates.
•User Account: The account created by User (e.g., via email/Apple/Google login) to access the Services.
•Services: The services offered via the Prup App and related services provided by Prup.
•Online Store: A mobile app store platform (e.g., Apple App Store) that allows downloading the Prup App.
•Device: Any smartphone compatible with the Prup App, which the User owns or controls.
•Prup: PRUP TECHNOLOGIES S.A.C., which releases the Prup App and provides the Services.
•Coach Plan: A paid monthly plan for fitness coaches, bought on prup.app, that opens the coach dashboard and a number of seats for the coach's clients.

Article 2. Object

These Terms set the conditions under which the User may use the Prup App and the respective responsibilities of Prup and the User. Continued use of the Prup App after updates implies acceptance of the latest Terms.

Article 3. Access and Subscription

Access is granted through downloading the Prup App and creating a User Account. Some features require a paid Subscription. Users must ensure they have compatible devices and internet access. Credentials are personal and confidential, and Prup is not responsible for identity theft.

Article 4. App Features and Subscriptions

Some features are free; others require a paid Subscription. Subscription titles, durations, and prices are displayed in the Prup App before purchase.

Payment will be charged to your Apple ID account at confirmation of purchase. Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price of the plan you selected.

You can manage your subscription and turn off auto-renewal in your Apple ID Account Settings after purchase. If a free trial is offered, any unused portion is forfeited when you purchase a Subscription for that plan.

•Prup Pro — Monthly: S/ 14.90 per month, renewing every month.
•Prup Pro — Annual: S/ 99.90 per year, renewing every year, including a 7-day free trial for new subscribers.

Prices are shown in Peruvian soles (PEN) and may vary by App Store storefront and applicable taxes. The price in effect at the time of purchase is the one displayed in the Prup App.

Article 5. User Responsibilities

Users must not use the Prup App for unlawful purposes or in ways that harm Prup, others, or the App's integrity. Uploaded content must comply with applicable laws. Users grant Prup a worldwide license to host and display their submitted content for service functionality.

Comments and community rules. Before your first comment, the app shows you the “Community rules”. When you tap “I agree” on the “Community rules” you accept these Terms of Service (the “Terms and Conditions” the app links to) and the Privacy Policy, including everything this Article describes, and Prup records the date and the version you accepted. Comments on personal records must not contain offensive content, harassment, threats, sexual content, hate speech or spam, and may not include links. Prup does not tolerate objectionable content or abusive users.

•Your comments: You are responsible for what you post. By posting a comment you allow Prup, free of charge, to host, store and show it to signed-in Prup users (including a short excerpt in the notification the PR's owner receives), and to review, hide or remove it. You can delete your own comments at any time.
•Automatic filter: An automatic filter rejects words from a list and links. Prup also limits how many comments you can post in a short time, including the same comment repeated.
•Reports: Any user can report a comment or a PR, and Prup limits reports sent in bulk. If several users report the same comment, it is hidden automatically until Prup reviews it. Prup reviews reports within 24 hours and removes content that breaks these rules; it may also hide a PR from the feed, reject it, and limit or close the account of a user who breaks these rules.
•Minor safety: A report about a minor's safety stays open, and Prup reviews it, even if the person who wrote the comment deletes it. Prup may act on that account and, where the law requires it, inform the authorities.
•Blocks: You can block another user from their PR or their comment. They are not told. From then on neither of you sees the other's PRs in the feed or their comments, and that person cannot like or comment on your PRs. You can unblock them from the app.
•Notifications: Prup may send you a push notification when someone likes your PR or, once those notices are switched on, comments on it, with a daily limit and never in the small hours. You can turn them off in your phone's settings.
•Records: Prup keeps reports and its decisions for safety. The Privacy Policy explains what it keeps and for how long.
•Switching off: Prup may switch comments or the PR feed off at any time, for everyone or for one account.

Article 6. Intellectual Property

Prup owns all rights to the Prup App and its contents. Users receive a limited, non-transferable, revocable license for personal use. Reverse engineering, copying, or distribution is prohibited.

Article 7. Warranties and Liabilities

The Prup App is provided "as is." Prup does not guarantee uninterrupted or error-free service. Prup is not a healthcare provider; exercise programs are for general wellness and not medical advice. Prup is not liable for injuries, losses, or indirect damages from use of the App.

Article 8. Duration and Termination

Users may delete the App at any time, and may delete their User Account from within the Prup App (Profile → Delete Account) or by writing to afernandez@prup.app. Subscriptions remain active until canceled according to App Store rules. Prup may modify, suspend, or terminate the App or its Services at any time.

Article 9. Cancellations and Refunds

Subscriptions purchased through the Apple App Store must be managed or canceled directly through the App Store. Refund requests should also be directed to Apple in accordance with its policies. Coach Plans bought on prup.app are not sold through the App Store: Article 10 governs them.

Article 10. Coach Plans

Coach Plans (Starter, Pro, Studio and Gym) are bought on prup.app and give access to the coach dashboard and a number of client seats. They are governed by this Article and by our Cancellation and Refund Policy, which forms part of these Terms.

•Payments: Cards are processed by Culqi. Prup never receives or stores your card details; it keeps only the card brand and last 4 digits.
•Recurring charges: When you save a card you authorise Prup to charge it your plan's price every month, from the date shown to you, until you cancel from your dashboard or by email. We keep the exact text you accepted, with its date and time.
•Free trial: 30 free days with the seats of the plan you choose, one per account and per document. If you cancel before the first charge date, nothing is charged. Coaches who join with a coach code get 30 days without a card.
•Price changes: You are charged the price you accepted. If it changes, we email you at least 15 days before the charge it applies to, and you can cancel before then at no cost.
•Failed payments: If a charge fails, the plan is frozen and we retry the charge once a day for up to 7 days; after that, we cancel the plan.
•Receipts: We issue an electronic boleta or factura with the details you give us (DNI, CE, passport or RUC).

Article 10-A. Mensualidades

Mensualidades is a tool on the coach dashboard for keeping track of your students' monthly fees: your payment details, each student's fee and due day, the payments you record and, once you accept its conditions, the WhatsApp payment reminders and the captures your students send you. When you turn it on you also accept the conditions shown to you at that moment, which form part of these Terms and which this Article restates.

•Prup does not handle money: Your students pay you directly. Prup neither receives nor moves money, does not check payments and does not guarantee that a payment was made or that a capture is authentic: you confirm each payment after checking your own app or bank.
•WhatsApp reminders and captures: You authorise Prup to send payment reminders on your behalf, from Prup's WhatsApp number, to whoever activates them, and to receive the captures they send you and show them to you. Prup may tell whoever paid whether you confirmed their payment.
•Your payment details: You authorise Prup to show them to each student in their payment link and, to whoever activates the reminders, inside every WhatsApp reminder, including the image of your QR, which is uploaded to Meta to send it, and when they ask for them by WhatsApp; and to keep the months and payments you record. They must be yours or your business's.
•Processing on your behalf: For the data of your students that you keep in Mensualidades, the captures they send you included, you are the data controller and Prup is your data processor (Ley N.º 29733). Prup processes it only to provide Mensualidades, and uses Meta, Supabase, Vercel and Resend, in the United States, as sub-processors; you authorise those transfers. Prup keeps the data confidential and secure, helps you answer your students' requests about their data, and tells you about any incident.
•Permitted use: You agree to use this data only to charge your students for your services, and not to share a student's payment status with anyone but that student or whoever pays (never in groups, on notice boards or with other students).
•End of the service: If you delete your account, you can download your history first; Prup then deletes it within 30 days. If you turn Mensualidades off, we keep your history for 12 months so you can see and download it (we email you 30 days before) and then delete it. In both cases, except what the law requires us to keep.
•Suspension: Prup may pause or suspend your reminders if they generate complaints, opt-outs or reports, and suspend Mensualidades on your account if it is used for other purposes.

Article 11. Confidentiality and Privacy

Personal data is processed to operate the Services, in line with our Privacy Policy. Users have rights to access, correct, export, or delete their data by contacting afernandez@prup.app.

Article 12. General Provisions

•Waiver: Failure to enforce a provision does not constitute a waiver.
•Severability: If any clause is invalid, remaining terms stay effective.
•Applicable Law: Governed by the laws of the Republic of Peru. Disputes shall be resolved in the courts of Lima Metropolitana, Peru.